Privacy Policy

Last Updated: April 23, 2025

The Barn Limited (“we,” “us,” or “our”) operates this website and online store (the “Services”) to provide you with a seamless shopping experience. Our store is powered by Shopify, which allows us to offer secure transactions, product browsing, and customer account features.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you.

We may collect the following:

  • Contact Information: Name, email address, phone number, billing and shipping address
  • Payment Information: Credit/debit card details, payment confirmations, transaction data
  • Account Information: Username, password, preferences
  • Order Information: Items viewed, added to cart, purchased, returned, or exchanged
  • Communication Data: Messages, emails, or inquiries sent to us
  • Device Information: IP address, browser type, device identifiers
  • Usage Data: How you interact with our website (pages visited, clicks, time spent)

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you: When you create an account, place an order, or contact us
  • Automatically: Through cookies and tracking technologies
  • From service providers: Payment processors, analytics tools, and shipping partners
  • From third parties: Marketing and business partners

3. How We Use Your Information

We use your personal information to:

Provide and Improve Services

  • Process orders and payments
  • Deliver products and manage returns
  • Personalize your shopping experience
  • Maintain your account

Marketing and Advertising

  • Send promotional emails or offers
  • Show relevant ads based on your activity

Security and Fraud Prevention

  • Verify your identity
  • Prevent unauthorized or fraudulent transactions

Customer Support

  • Respond to inquiries and provide assistance

Legal Compliance

  • Meet legal obligations and enforce our policies

4. Sharing Your Information

We may share your personal data with:

  • Shopify and service providers (payments, hosting, shipping, analytics)
  • Marketing partners for advertising and promotions
  • Affiliates or business partners
  • Legal authorities when required by law
  • Third parties when you give consent (e.g., social media integrations)

5. Shopify and Third-Party Processing

Our store is hosted on Shopify. Your information may be processed by Shopify and its partners to operate and improve the platform.

You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic and usage
  • Deliver targeted ads

You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Receive a copy of your data (portability)
  • Opt out of targeted advertising

To exercise your rights, contact us using the details below.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

9. Data Security

We implement security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of 16.

11. International Data Transfers

Your information may be processed outside your country. When required, we use appropriate safeguards to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us:

  • Business Name: The Barn Limited
  • Address:
    Shop 204, 2/F, D2 Place TWO
    15 Cheung Shun Street
    Lai Chi Kok, Kowloon
    Hong Kong
  • Email: service@the-barn-store.com
  • Phone: +852 3572 0072